From AI-powered responses to review deflection, outreach campaigns, and deep analytics — GetSetReply is the all-in-one platform that turns reviews into growth.
01. Review Intelligence
Review deflection lets you intercept negative reviews before they go public. A gate page asks customers about their experience — happy customers are guided to the review platforms you choose, while unhappy customers share private feedback that stays in your inbox. You get the chance to resolve issues directly, deflecting negative reviews away from your public profiles.
Step 1
How was your experience?
Step 2a
Thanks! Leave us a review
Step 2b
We'd love to hear from you
Campaign
March Follow-Up
Channel
Template Preview
Hi {{first_name}},
Thank you for visiting us! We'd love your feedback. Tap below to share your experience — it only takes a moment.
1,247
Sent
1,198
Delivered
743
Opened
312
Reviewed
02. Outreach
Don't wait for reviews to trickle in. Launch email and SMS campaigns that drive customers to your review page — using the same gating experience to deflect negative reviews before they go public. Manage contacts, customize templates, generate QR codes for in-store prompts, and track every interaction.
03. Analytics
Go beyond star ratings. Track sentiment trends, benchmark against local competitors, surface recurring themes with AI, and forecast your reputation trajectory — all from a single dashboard.
Reviews by Month
Rating Trend
Competitor Ranking
AI Insight
“Service speed” sentiment improved 18% this month after staff training. Customers mention “quick” 3x more often.
Custom AI Clone
Upload your past 50 responses and we'll mirror your exact tone, humor, and vocabulary perfectly.
04. Personalization
Generic AI feels fake. That's why we built the Personality Engine. Choose from 7 curated presets or train a “Digital Clone” of your own writing style to keep your brand's voice consistent.
Manage reviews across all your locations from one dashboard.
Every review from every platform in one place. Filter, sort, and prioritize.
Review AI responses and post directly to Google and Facebook. Copy for Yelp and TripAdvisor.
Google, Yelp, Facebook, TripAdvisor, and Square — with more integrations on the way.
New review alerts, daily digests, and weekly reports delivered to your inbox.
Drag and drop stats, actions, and widgets to build your perfect overview.